Job Description

Patient Experience Advocate

Harris & Harris has over 50 years of experience in the customer service and revenue recovery field, specializing in the utilities, government, and healthcare markets. We're looking for friendly, professional, and motivated Patient Experience Advocate join our Business Operations team. If you're looking for a company that embraces the principles of respect, compassion, and trust, apply today!

The Patient Experience Advocate will schedule patients, and provide insurance information and explanations, while collecting balances of delinquent accounts.

Schedule: 8:00am to 5:00pm CST, Monday through Friday

Location: Can work remotely (domestic United States only)

Salary: $13.50 to $15.00/hour, dependent on experience

Additional Compensation and Benefits:

At Harris & Harris, we truly care about each employee's health, wellness, financial stability, and education. We are proud to offer each employee the following benefits:

• Medical, Dental, and Vision insurances from premium providers
• 401K with matching
• Company paid Accident and Disability Insurance, Long Term Disability Insurance, EAP, and Travel Assistance
• Tuition Reimbursement
• Paid Time Off and Wellness Days
• Additional benefits such as identity theft protection, flexible spending accounts, pre-tax commuter benefits, and more.

Day To Day:

• Update the customer record with new information, record the call result or disposition
• Make outbound and receive inbound calls via an automated system to gather or clarify information.
• Maintain supporting chronological notes that detail action taken to resolve outstanding account balances.
• Receive research and respond to incoming questions; provide information, explain policies and procedures, and/or facilitate a resolution.
• Schedule appointments in centralized scheduling system, in accordance with patient's first service standards
• Communicate information to the patient regarding questions about physician referrals, insurance referrals, and consultations. Also provide information on coverage limitations and payment expectations.
• Document (when necessary) account notes in scheduling and registration systems.
• Assess and communicate coverage limitations and payment expectations with patients.
• Facilitate the pre-authorization of diagnostic exams, between referring physicians and insurance carriers, through the use of online tools, worklist, and direct phone calls as necessary.
• Explain financial responsibilities for services received, payment options, and collection procedures.
• Explain insurance benefits, eligibility, requirements, and estimated patient liability based upon analysis and verification of insurance benefits.
• Recommend alternative sources of payment and/or financial assistance when appropriate.
• Persuade consumers to pay and/or set up payment arrangements and settlements on deficient account balances
• Communicate with insurance carriers, alternative payment sources, and healthcare providers to act as an advocate for the patient.
• Act as liaison between the patients/families, Case Management Department, Insurance companies
• Comply with and adhere to all regulatory compliance areas, policies and procedures (including HIPAA and PCI compliance requirements), and "leading practices."
• Other duties as required

What You Must Possess:

Must Have:

• High School Diploma or equivalent required
• Experience in call center environment
• Experience with Epic system or similar a plus
• Excellent phone and written communication skills
• Knowledge of HIPAA and other governing regulations

Why Harris & Harris?

Harris & Harris is a premier, full-service revenue recovery firm headquartered and founded in Chicago, IL. Founded in 1968, we have been in business for more than 50 years, and we specialize in the utilities, government, and healthcare markets.

The family business Sam Harris started is now a firm of more than 500 hundred employees including collections professionals and customer care representatives who employ the latest technology and best ethical practices to help businesses recover revenue and provide world class customer service.

We take pride in knowing what it takes to turn a call from "average" to "excellent." We have been delighting clients and customers for decades thanks to our outstanding employees. They make the difference every day, shift, and call and transform challenges into victories.

At Harris & Harris, we're proud to be an organization where everyone is welcome and can be their authentic selves at work. We're passionate about celebrating the differences that make each of us unique. Our culture focuses on our employees and we look for opportunities to recognize and celebrate together. We are an organization that cares about our people. From monthly activities, bonuses and contests, to competitive wages and benefits, we foster an environment where we employees feel valued.

We also are an organization that believes in the power of giving back. Our internal cross functional committee, Harris Cares, guides our philanthropic activities. We have partnered with organizations such as One Warm Coat, Greater Chicago Food Depository, American Cancer Society, Bright Pink, The Heat and Warmth Fund (THAW), and Operation Stars and Stripes. Most recently we have partnered with local schools and charitable organizations to give back to our communities including the American Heart Association, Habitat for Humanity, A Just Harvest, and R. Nathaniel Dett Elementary School.

At Harris & Harris, everyone is important, and one person can make a difference for their colleagues, for our clients, and for our company. We look forward to hearing from you!

Harris & Harris is an equal opportunity employer. Applicants will not be discriminated against based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

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